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Frequently Asked Questions
Yes, all our products are tested by third-party laboratories.
COAs are available per batch.
Some peptides dissolve slower than others.
Using bacteriostatic water or first adding a small amount of acetic acid can improve dissolution.
Peptides can appear as powder, flakes, or a solid “puck”.
This is normal and caused by the freeze-drying process — it does not affect quality.
- Long-term: freezer (-18 to -20°C)
- After mixing: refrigerator (2–8°C)
- Always keep away from light and heat
Yes. We offer automatic bulk discounts through coupon codes at checkout:
- 20% from €1,000
- 25% from €2,000
- 30% from €3,000
- 35% from €5,000
You can mix and match products — the discount is applied based on your total order value.
For larger or recurring orders, we also offer custom pricing. Please contact us for more information.
No. All products are sold strictly for research purposes only.
They are not intended for human or animal use.
We handle issues case-by-case.
If there is a problem with your order (damage, delivery issue), we will always work towards a solution including reshipment where appropriate.
Yes. We always ship discreetly.
In some cases, we remove product labels or packaging to ensure safe delivery, especially for certain EU countries.
We mainly ship with UPS within Europe.
Delivery usually takes 3–5 business days.
Sometimes carriers fail to scan packages correctly.
If your tracking does not update for several days, contact us we will investigate and, if needed, reship your order.
If your package is confirmed lost or not moving for an extended period, we will send a replacement free of charge.
Within the EU, shipments are generally delivered without issues.
However, it is the customer’s responsibility to be aware of local regulations.
No. Short-term exposure to room temperature during shipping does not affect peptide quality.
They are stable in lyophilized form for transit.
We currently only offer bank transfer due to restrictions from payment providers regarding our product category.
If you prefer an alternative method, please contact us in some cases we can offer PayPal as an exception.
Yes, as long as your order has not been shipped yet.
Please contact us as soon as possible and we will assist you.
Please check your spam folder first.
If you still haven’t received anything, contact us with your name or email and we will manually verify your order.
Yes, as long as your order has not been shipped yet.
Please contact us as soon as possible and we will assist you.
